Return & Refund Policy

At Pawli.co, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused, unworn, and in the original packaging.

• Items must be returned with any included accessories, tags, or inserts.

To start a return, please contact us at info@pawli.co with your order number and reason for return. Our team will provide return instructions and the return address.

Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please email info@pawli.co within 7 days of receiving your order. Include:

• A clear photo of the item

• A brief description of the issue

• Your order number

We’ll send a replacement or offer a full refund — no return necessary.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Pet grooming products

• Opened food or treats

• Personalized or custom items